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QUESTION:On Amazon and other web sties that ship the heavy equipment, I've seen
references that the shipper doesn't unload the package. I've asked
for clarification, but I haven't received an answer. On one web site,
I saw the following note, "Please note that it is the customer's
responsibility to unload all merchandise from the rear of the truck. "
Getting a 500lb saw off the back of a shipping truck doesn't seem to
be the easiest thing to do on a moments notice (not to mention, it
would probably arrive when I'm at work). Who else has gone through
this experience ?
ANSWER: May I make a casual observation? Since the website
notified you of the fact at least a week in advance,
the phrase "on a moment's notice" does not apply.
While it's nice when the seller tells you all you
need to know up front, it is the responsibility
of the buyer to find out these details before the
purchase and delivery. Get it in writing before
the sale so you can claim it against the seller
if the trucker forces you to pay extra charges
which should have been covered. I had to pay extra
fees of $65 and $35 for handling and forklift
services when I picked up a ton of jarrah at the San
Pedro docks. (Not too many pieces were missing.) The
bastards mentioned the $65 handling fee only after
the shipment was in, and didn't mention the forklift
fees until I was there to pick up the load. I had
my checkbook with me but they refused to take a
check, demanding cash on the spot.
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